At Ojo Casino, we view our platform as a form of entertainment and are highly committed to promoting a secure, fair, and responsible gaming environment. We understand that while most individuals participate in online gaming for fun, gambling can become a problem for a minority of users. This Responsible Gambling Policy outlines our principles, the tools we offer to help you manage your gameplay, and the resources available if you need support.
Strict Age Restrictions: 18+ Only
Our services are strictly prohibited for any individual under the age of 18, or the legal age of majority in your specific jurisdiction within Canada, whichever is higher. Engaging in gambling activities while underage is illegal. We employ comprehensive identity verification processes upon registration and during the withdrawal process to ensure that all users meet the minimum age requirements. If we determine that a user is under the legal age, their account will be immediately closed, and any winnings will be forfeited.
Principles of Safer Gambling and Player Wellbeing
We believe that transparency and empowerment are the cornerstones of responsible gaming. Our platform is designed to provide you with a clear understanding of the risks involved. We encourage all users to treat gambling as a leisure activity, not as a means to generate income or recover from financial difficulties. Maintaining emotional and financial control is essential, and our infrastructure is built to support player wellbeing at every stage of the user journey.
Tools for Maintaining Control
To assist you in managing your activity, Ojo Casino provides a variety of proactive tools that you can configure directly from your account dashboard.
Deposit and Loss Limits
You have the ability to set limits on the amount of money you can deposit or lose over a specific timeframe (such as daily, weekly, or monthly). Once a limit is reached, our system will automatically prevent you from making further deposits or placing additional wagers until the predefined period resets. This helps ensure that you do not spend beyond your predetermined budget.
Session and Time Limits
To prevent extended periods of uninterrupted play, you can apply session limits to your account. This tool will automatically log you out of the platform once your designated playing time has elapsed for the day, encouraging you to take necessary breaks.
Time-Outs (Cooling-Off Periods)
If you feel the need to step away from the platform temporarily, you can activate a time-out. This feature suspends your access to the platform for a short duration, ranging from 24 hours to several weeks. During a time-out, you will not be able to log in, deposit funds, or receive marketing communications from us.
Self-Exclusion
For users who require a more robust intervention, we offer a formal self-exclusion program. By enrolling in self-exclusion, your account will be locked for a significant period—typically ranging from six months to several years, or indefinitely. During this time, Ojo Casino will take reasonable steps to prevent you from opening new accounts and will remove you from all marketing databases. Self-exclusion is a binding commitment and cannot be revoked prior to the expiration of the selected term.
Account Closure Guidance
If you wish to stop playing without utilizing the self-exclusion mechanism, you may request a standard account closure at any time by contacting our support team. Your account will be deactivated, and any remaining real-money balance will be refunded in accordance with our Terms and Conditions.
Warning Signs of Problem Gambling
Recognizing the early signs of problematic behavior is critical. We urge you to honestly assess your habits and watch for the following warning signs:
Treating gambling as a primary source of income.
Attempting to chase losses by increasing wager amounts.
Lying to family or friends about the extent of your gambling activities.
Borrowing money or selling assets to fund your gaming.
Feeling anxious, irritable, or depressed when unable to access the platform.
Neglecting work, educational, or familial responsibilities due to gambling.
If you identify with any of these behaviors, we strongly encourage you to utilize our restriction tools and seek external support.
Seeking Help and Professional Support
You do not have to navigate gambling-related challenges alone. If you feel that your gaming behavior is negatively impacting your life, we highly recommend reaching out to independent, professional support organizations. While we do not endorse specific third-party entities, numerous non-profit organizations and confidential helplines are available throughout Canada to provide counseling, debt advice, and psychological support for individuals affected by gambling addiction.
Protection of Minors and Shared Devices
If you share your computer or mobile device with individuals under the legal gambling age, you are responsible for restricting their access to our platform. We advise using parental control software to block access to gambling-related websites and ensuring that your login credentials are not saved or easily accessible. Never leave your device unattended while logged into your Ojo Casino account.
Monitoring and Training
Our organization implements internal monitoring processes designed to detect irregular betting patterns that may indicate problematic behavior. Furthermore, our customer support representatives undergo training to handle responsible gambling inquiries sensitively and effectively. While we strive to identify at-risk users, the ultimate responsibility for utilizing these tools and maintaining self-control rests with the individual player.
Updates to the Policy
Ojo Casino may update this Responsible Gambling Policy periodically to integrate new safer gambling technologies or align with industry best practices. We will notify users of any substantial changes, and continued use of the platform constitutes acknowledgment of the revised policy.